Shipping Policy

At Machuang LLC, we are committed to providing fast, reliable, and affordable shipping for all of our customers. Whether you’re buying a new yoga outfit or activewear, we aim to make your shopping experience as smooth as possible, from checkout to delivery.

This Shipping Policy outlines the various shipping methods, delivery times, and costs associated with your order. By placing an order on machuang.shop, you agree to the terms specified below.

1. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days of receiving your order. Processing time may vary depending on product availability and the payment method chosen.

• Order Confirmation: Once your order is confirmed, you will receive an email with your order details and tracking information. Please ensure that your email address is correct when placing an order.

• Order Delays: During peak seasons or sales events, processing times may be longer. We will notify you via email if there are any delays in processing your order.

2. Shipping Methods

We offer the following shipping options:

• Standard Shipping:
  Estimated delivery time: 5-7 business days
  This is our most affordable shipping method. Delivery times vary based on your location.

• Expedited Shipping:
  Estimated delivery time: 2-4 business days
  If you need your items sooner, expedited shipping is available at an additional cost.

• International Shipping:
  Estimated delivery time: 7-14 business days, depending on the destination.
  We ship to various countries outside the United States. International shipping may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

3. Shipping Rates

Shipping costs are calculated based on the delivery address, order size, and shipping method selected. The total shipping cost will be displayed during the checkout process before you confirm your purchase.

• Free Standard Shipping: We offer free standard shipping on orders over $50 (domestic U.S. orders only).

• Flat-rate Shipping: If your order is below $50, a flat-rate shipping fee will apply depending on the shipping method chosen.

Note: Shipping rates for international orders will vary depending on the destination country and the weight of the items being shipped.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress and estimated delivery date.

• Track Your Order: Visit the carrier’s website (such as USPS, FedEx, or UPS) and enter your tracking number to view the latest status of your shipment.

If you experience any issues with tracking or delivery, please contact us at payment@feijincai.shop, and our customer support team will assist you.

5. Shipping Restrictions

• Address Accuracy: Please ensure that you provide accurate and complete shipping information. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

• P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a physical address for delivery.

• Customs and Import Duties: For international shipments, your order may be subject to customs fees, duties, and taxes. These fees are imposed by the destination country and are the responsibility of the customer. We recommend that you contact your local customs office to learn about any potential charges before placing an order.

6. Shipping Delays

While we strive to meet the estimated delivery times, Machuang LLC is not responsible for any shipping delays caused by unforeseen circumstances, including but not limited to:

• Weather conditions

• Shipping carrier delays

• Customs clearance procedures (for international shipments)

• Government-imposed restrictions

If your order has been delayed, please check the tracking information for updates. If there are still concerns, contact our customer service team for assistance.

7. Missing or Damaged Items

If your order arrives damaged or is missing an item, please contact us within 7 days of receiving your order so that we can assist you with a resolution.

• Damaged Items: Please provide clear photos of the damaged item(s) and packaging so that we can evaluate the situation and offer a solution.

• Missing Items: If an item is missing from your order, we will work with you to resolve the issue, including sending the missing product or issuing a refund if necessary.

8. Returns and Exchanges

If you are not completely satisfied with your order, we offer a straightforward return and exchange process. Please refer to our Return & Exchange Policy for more details on how to return or exchange your items.

9. Customer Support

If you have any questions or concerns regarding shipping, please feel free to contact our customer support team. We are here to help!

• Email: payment@feijincai.shop

• Phone: +1 510 408 7971

• Address: Machuang LLC, 709 North St, Louisville, MS 39339, United States