Returns + exchanges

At Machuang LLC, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and straightforward return and exchange process. Please read our Returns & Exchanges Policy below to understand how to return or exchange your items.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• Return Timeframe: You must initiate a return or exchange within 30 days from the date your order was delivered.

• Condition of Items: Items must be unused, unworn, and in original condition with all tags attached. We will not accept returns or exchanges for items that show signs of use, are damaged, or have been altered.

• Original Packaging: Items must be returned in their original packaging, including any dust bags, boxes, or accessories that were included.

• Non-Returnable Items: Certain products, such as intimate apparel, yoga pants, face masks, or gift cards, are non-returnable for hygiene and safety reasons.

2. How to Return or Exchange Your Item(s)

If your item is eligible for return or exchange, please follow these steps:

Step 1: Contact Us

Send us an email at payment@feijincai.shop or use our Contact Us page to notify us of your intent to return or exchange the item. Please include the following information in your message:

• Your order number

• The item(s) you wish to return or exchange

• The reason for the return or exchange

Step 2: Get a Return Authorization

Once we receive your request, we will send you a Return Authorization (RA) number and further instructions on how to proceed. Please note that returns or exchanges without a valid RA number will not be processed.

Step 3: Ship the Item(s) Back

After receiving your RA number, pack the item(s) securely in their original packaging and ship them back to us at the following address:

• Return Address:
  Machuang LLC
  709 North St,
  Louisville, MS 39339,
  United States

You are responsible for the cost of return shipping, unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return arrives safely.

Step 4: Inspecting and Processing the Return

Once we receive your return, we will inspect the items to ensure they meet our return conditions. If the items are in original condition, we will proceed with the following:

• Refund: A refund will be issued to your original payment method, excluding any original shipping charges.

• Exchange: If you requested an exchange, we will ship your new item(s) once we have received the returned items.

Refunds or exchanges may take up to 7-10 business days to process after we receive the returned item.

3. Refunds

• Processing Time: Once your return is approved, we will process your refund within 7-10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

• Shipping Fees: Shipping charges are non-refundable, unless the return is due to a defective or incorrect item received.

• Payment Method: Refunds will be issued to the original payment method used for the purchase.

4. Exchanges

If you’d like to exchange an item for a different size, color, or style, please follow the same process as for returns. Exchanges are subject to product availability, and you may need to pay the difference in price if the item you want to exchange for is more expensive.

If the new item is less expensive, we will refund the difference to your original payment method once the exchange has been processed.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately within 7 days of receiving the product. We will provide you with a return shipping label and issue a full refund or send you a replacement, depending on your preference and product availability.

• Photos Required: Please provide clear photos of the damaged or defective item(s) along with your order number to help us resolve the issue as quickly as possible.

6. Late Returns

We reserve the right to refuse returns or exchanges on items that are returned past the 30-day return period or that do not meet the return conditions. If you attempt to return an item outside of the allowed timeframe, we may offer you store credit instead of a refund.

7. Gift Returns

If you received an item as a gift and wish to return or exchange it, please follow the standard return process. The gift recipient must provide the order number and may receive a store credit instead of a refund, depending on the circumstances.

8. Customer Support

If you have any questions or concerns regarding returns or exchanges, please do not hesitate to reach out to our customer support team:

• Email: payment@feijincai.shop

• Phone: +1 510 408 7971

• Address: Machuang LLC, 709 North St, Louisville, MS 39339, United States